Calling for help

If You happen to be a victim of an accident on water or notice someone in trouble, then call the emergency number 112

For the emergency services to dispatch help as quickly as possible, when calling 112, remember the following:

  • Call 112 only if you are in need of quick aid. Do not call 112 for information of advice. There is a separate rescue services information number for that – 1524.
  • Call 112 first, not a friend or family member. If you don’t call 112 first, you may lose precious time for help to be sent.
  • Explain what happened and if anyone is injured and needs help.
  • Say the address or describe the location where help is needed. By positioning your landline, the rescue services sees your address and when calling from a mobile phone, your location. To further pinpoint your location, give additional information – say your address, describe nearby objects, provide GPS coordinates when possible.
  • If you are not personally on the scene of the accident, let the rescue services know.
  • Try to stay calm, listen to the questions of the rescue manager and reply accurately and briefly.
  • When life or property is on danger, help is dispatched even while on the phone. Asking further questions does not delay the help, it is already on the way.
  • Do not quit the call before all circumstances for giving aid have been cleared.
  • Keep your phone line open for the rescue services to contact you if further information or advice is necessary.
  • If the situation changes – for better or for worse – call 112 and let the rescue services know.
  • All emergency calls are recorded.

If you are in need of aid, but have no cell phone reception, Remove your SIM-card from your phone. In that case, the phone uses the strongest available network on the area to call 112.